At franceguidetour.com, we are committed to protecting and respecting your privacy and maintaining the confidence and trust of our customers.

This Privacy Notice explains how and why your personal information is collected, why it is collected and how it is kept secure.

franceguidetour.com is a brand of Kindred Group. Kindred is listed on the Nasdaq OMX Nordic Exchange in Stockholm and is one of the largest listed online gambling operators in the European market. Founded in 1997, it has substantial expertise in the area of online gambling and is a leader in providing innovative solutions focusing on the protection of customers, increased transparency and a safer safe and secure player environment.

Kindred operates across different markets and jurisdictions, and has in its portfolio the following brands:

For general queries please do not hesitate to get in touch with our Player Experience team via our Help Centre.

If you have specific questions regarding your personal information or how we use it, please contact our Data Protection Officer directly by email.

We collect personal information when you interact with us and use our services. Sometimes, this information is provided to us by you – like when you register for the first time and when you make use of our products or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.

Information you provide to us:

At registration:

Through your use of franceguidetour.com’s services:

Other sources of personal data

Information about third parties

If you give us personal information about someone else (for example via a Refer a Friend scheme) then you should not do so without their permission. Where information is provided by you about someone else, or someone else discloses information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this Privacy Notice.

This list of personal data types collected by franceguidetour.com is not exhaustive and further information may be requested from you when franceguidetour.com considers it fair and necessary to do so.

Special categories of data

Personal data collected by franceguidetour.com may include so called “special categories of data”, such as health data related to responsible gambling.

We have in place additional measures to protect your sensitive personal data and its confidentiality.

We recognise the trust and confidence our customers place in us as a service provider. In return, franceguidetour.com is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.